FANE GLOBAL SOLUTIONS
Shipping & 10-Day Returns
Shipping
Shipping options, charges and any available delivery estimates are confirmed before an order is accepted. Delivery estimates are not guarantees. Provide a complete, accurate delivery address and contact us promptly about any delivery issue.
Optional shipping insurance
Customers may request shipping insurance at their own expense. Call before ordering for a quote and the available coverage terms. Insurance is optional. We will confirm the insurer, premium, limits and exclusions before you agree to pay. Coverage is not added or promised automatically.
Choosing not to purchase insurance does not prevent you from reporting an order problem or affect rights provided by law.
10-day return requests
Contact us within 10 calendar days after delivery to request a return. Give your order number, the items involved and the reason for the return. Please keep the products and original packaging and wait for return instructions before sending anything back.
We will confirm return eligibility, the return address and any return shipping cost before you send the package. Approved refunds are issued to the original payment method after the returned items are received and inspected. Your payment provider determines when the refund appears.
Damage, missing items or incorrect orders
Contact us promptly, retain the shipping packaging and take photographs where possible so we can investigate. These terms do not limit any rights you have under applicable law.
1009 S 25th St
Springfield, IL 62703